Frequently Asked Questions

1. Q: Where is Digital Shoppers?
A: We are an online retailer, we do not have any brick and mortar shops in any province in South Africa.
2. Q: What payment methods can I use?
A: We only accept upfront payments via Visa or MasterCard credit or debit cards, manual electronic funds transfer (EFT), Instant EFT or BANK DEPOSITS.
3. Q: Where is my order?
A:¬†When your order has been packed and is ready to ship, you will receive an email or SMS¬†with the subject line:¬†‚ÄėYour order is ready to go!‚Äô¬†This email contains a tracking link. Click on this link and BOOM! It will take you directly to our¬†order tracking page
4. Q: How do I exchange an item?
A: Should you wish to exchange your item for a different size, please contact our experienced Customer Support team on WhatsApp. Unfortunately our Customer Support team is unable to process exchanges for reasons other than size.
5. Q: How do I return the product for a REFUND?
A: Yes, we do offer refunds for damaged items. Refund only valid for 2 days after receiving the product. 
6. Q: How do you deliver?
A:¬†ÔĽŅWe use PostNet or Aramex to deliver! Delivery takes 7-14 working days.